Terms of sale
These Terms and Conditions of Sale apply to purchases made through myaquaira.com
Trading name: Aquaira
Email: support@myaquaira.com
By placing an order through the Website, you agree to these Terms and Conditions.
1. Products
Aquaira sells filtered showerheads, replacement filters, shower hoses, holders and related bathroom accessories.
We make reasonable efforts to ensure that product descriptions, photographs and specifications displayed on the Website are accurate. Minor differences in colour, finish or packaging may occur.
Any filtration, performance or product claims shown on the Website apply only where supported by the specifications of the relevant product.
2. Eligibility to Purchase
You must be at least 18 years old and legally capable of entering into a binding contract to place an order.
Products are currently offered to customers located in Great Britain: England, Scotland and Wales.
3. Prices
All prices displayed on the Website are shown in British Pounds Sterling (£).
The price payable is the price displayed at checkout when the order is placed.
Any applicable taxes will be handled in accordance with UK tax rules.
For qualifying consignments valued at £135 or less and sold directly from outside the UK to UK consumers, UK VAT must generally be charged and accounted for at the point of sale by the overseas seller.
4. Orders
Placing an order constitutes an offer to purchase the selected products.
An order is accepted once you receive an order confirmation from us.
We reserve the right to refuse or cancel an order where:
- payment is declined;
- the product is unavailable;
- incorrect pricing or product information has been displayed;
- fraud or misuse is reasonably suspected;
- delivery to the supplied address is not possible.
If payment has already been taken for a cancelled order, the amount paid will be refunded.
5. Payment
Payments are processed securely through the payment methods available at checkout, including payment providers supported by Shopify Payments where applicable.
We do not store full payment card details.
6. Shipping
Current standard shipping method:
Free Tracked UK Shipping
Estimated delivery time:
5–9 business days
Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, severe weather or other circumstances outside our reasonable control.
Unless another delivery period has been expressly agreed, UK distance-selling rules generally require goods to be delivered within 30 days.
Customers are responsible for providing a complete and accurate delivery address.
7. Order Tracking
Where tracking is available, tracking information will be sent to the email address supplied with the order.
Tracking information may take several days to update after dispatch.
8. Right to Cancel
Consumers purchasing online may have a statutory right to cancel their order during the applicable cancellation period.
For most eligible goods purchased at distance, the cancellation period is generally 14 days after the goods are received.
To exercise your cancellation right, contact:
and clearly state that you wish to cancel the purchase.
Your statutory consumer rights are not affected by these Terms.
9. Returns
If you wish to return an eligible product after delivery, contact us before sending anything back.
Returned products should, where reasonably possible:
- be returned with all included components;
- not be damaged through misuse;
- be securely packaged.
Where a return is made because you changed your mind, return shipping costs may be your responsibility unless we state otherwise.
Where an item is faulty, damaged or incorrect, we will handle the return in accordance with your statutory consumer rights.
Do not send returns to any address without first contacting our support team.
10. Faulty or Incorrect Goods
If your order arrives damaged, defective, incomplete or different from what you ordered, contact us at:
Please provide your order number and photographs or video showing the issue where appropriate.
Nothing in these Terms limits your statutory rights regarding faulty or misdescribed goods.
11. Refunds
Once a refund is approved, it will be issued to the original payment method.
Banking and payment processing times vary and are outside our control.
Original delivery charges will be handled in accordance with applicable consumer law.
12. Installation and Use
Customers are responsible for ensuring that the product is suitable for their shower installation before use.
Products must be installed and used in accordance with the instructions supplied.
Aquaira is not responsible for damage resulting from:
- incorrect installation;
- misuse;
- unauthorised modification;
- excessive force;
- use outside the intended purpose of the product.
If you are unsure whether the product is suitable for your plumbing system, seek professional advice before installation.
13. Product Maintenance
Replacement filters should be replaced according to the recommended schedule displayed on the Website or supplied with the product.
Actual replacement frequency may vary depending on usage and local water conditions.
14. Promotions and Discounts
Promotional offers, bundles, discount codes and free-gift offers may be subject to specific conditions and may be withdrawn or changed at any time before an order is placed.
Unless expressly stated otherwise, promotions cannot be combined.
15. Intellectual Property
All content on the Website, including the Aquaira name, logos, branding, original product images, text, graphics and Website design, is owned by us or used under licence.
You may not reproduce, distribute or commercially use Website content without permission.
16. Limitation of Liability
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer law.
To the extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was formed.
17. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including carrier disruption, customs delays, natural disasters, strikes, governmental action or network failures.
18. Personal Data
Personal information is processed in accordance with our Privacy Policy.
Information may be shared with service providers where necessary to process payments, fulfil orders, provide delivery and operate the Website.
19. Changes to These Terms
We may update these Terms from time to time.
The Terms applicable to your purchase are those in force when your order is placed.
20. Governing Law
These Terms do not deprive consumers of any mandatory protections available to them under applicable consumer law.
Any dispute will be handled subject to the applicable rules governing consumer contracts and jurisdiction.
21. Contact
For questions regarding an order, return or these Terms:
Aquaira
Website: myaquaira.com
Email: hello@myaquaira.com